MURRIETA – BMW of Murrieta has been awarded a 2017 DealerRater Dealer of the Year Award, which recognizes auto dealerships across the U.S. and Canada who deliver outstanding customer service, based on consumer reviews written on www.DealerRater.com.
“Dealer Rater provides our customers with a tremendous platform to tell others about their dealership experience,” Raymond Herrera, BMW of Murrieta general manager, said. “With our focus on employees and serving our customers, we’re thrilled that our service has been recognized with numerous five-star ratings throughout the past year.”
The DealerRater Dealer of the Year Award is based on reviews by car shoppers of new and preowned vehicles and those who took their vehicles into dealerships for service. Reviewers evaluated BMW of Murrieta on its customer service, quality of work, friendliness, pricing and overall experience.
“Car buyers have spoken and have identified BMW of Murrieta as the best BMW dealer to do business with in California,” DealerRater CEO Gary Tucker said.
“The quality and number of reviews for BMW of Murrieta speak volumes of the top-notch experiences they provide to customers.”
BMW of Murrieta has demonstrated consistently high PowerScore ratings for customer satisfaction, placing it in the top of its class. The PowerScore is determined by several factors such as the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.
“Today’s car shoppers pay attention to reviews and a dealership’s online reputation, which makes the significance of the DealerRater Dealer of the Year Awards crucial to dealers looking to thrive in today’s business environment,” Tucker said.
DealerRater has an audience reach of more than 40 million consumers who read more than 3 million dealer reviews.