LAKE ELSINORE – Many water customers across the Southern California region report receiving scam phone calls regarding payment of their water bills. The scammers, posing as agency representatives, demand customers pay their bills immediately via credit card or water service will be disconnected.
Do not follow these instructions. Elsinore Valley Municipal Water District will never call customers to demand payment, and any calls of this nature should be ignored. In addition, EVMWD has currently suspended shut-offs through Sept. 30 due to the coronavirus pandemic, and customers need not worry about loss of water service during this time. Those struggling to pay their water bill can call 951-674-3146 to discuss payment plans and assistance.
“We are here to protect our community and provide essential services as we continue to face the effects of COVID-19,” Greg Thomas, general manager for EVMWD, said. “We want our customers to be aware of the scams that exist so that they do not fall victim. If in doubt about a payment request, please call our customer service team at 951-674-3146 so that they can confirm its authenticity for you.”
Customers should be especially suspicious if payment is requested via gift card, prepaid card, money transfer or similar methods that make it hard to trace or return. Be sure to visit http://www.evmwd.com to view the legitimate payment options provided to EVMWD customers.
It is important to be on guard against all scams. For helpful information on how to recognize, report and avoid phone scams, visit https://www.consumer.ftc.gov/articles/0208-phone-scams.
EVMWD provides service to more than 155,000 water and wastewater customers in a 97-square-mile area in western Riverside County. The district is a sub-agency of the Western Municipal Water District and a member agency of the Metropolitan Water District of Southern California.
Submitted by Elsinore Valley Municipal Water District.