Hemet announces new tool to report service problems with SeeClickFix app

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The Hemet City Council and staff, who are sometimes criticized for city workers being slow to respond to service requests, launched a citizen first platform to facilitate those requests through a SeeClickFix mobile app device.

Citizens finding potholes, illegal dumping, abandoned vehicles and graffiti can now, by using the SeeClickFix app on their cellphones or notebooks can instantly send photos, videos and other messages directly to the city maintenance crews for a quicker response.

“I encourage everyone who can, to utilize this tool as a way of improving our community. We can all be a part of the solution by reporting, following and getting an overall better understanding of the good work Hemet employees are doing to resolve the requests and concerns of our residents,” Hemet Mayor Russ Brown who announced the new platform Monday, Aug. 31, said.

He said using the SeeClickFix mobile app or web tools, residents can send pictures, videos, specific descriptions and more valuable information needed to get jobs done efficiently.

“Hemet staff will leverage powerful dashboards and reporting tools to identify hot spots, increase productivity, prioritize projects and better leverage tax dollars,” he said.

The partnership will not only allow citizens to report problems, but also to view, comment on and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about issues reported in their community, enabling them to follow the progress of all service requests – not just the ones they report.

“SeeClickFix is another tool the city is using to create a network of strategies to better engage and serve our community,” Brown said. “With this tool, and the soon to be announced Atlas 1 app, our community has instant access to location-based information and the ability to communicate directly with city staff. It is our hope that these tools will eliminate barriers to service and make our processes more efficient.”

Citizens choosing to download the free app can visit the App Store or Google Play Store on their smartphone or notebook by typing in “SeeClickFix.” The app can also be accessed by visiting the city’s website. Click http://www.hemetca.gov/ then scroll down to “Report a Problem” or visit http://seeclickfix.com.

Tutorials on using the app are available on the city’s social media pages @Hemetgov.

Tony Ault can be reached by email at tault@reedermedia.com.