MENIFEE – Mediacom Communications announced it will open the doors to its new Menifee-area customer service center Monday, Nov. 18. The company also announced new, extended service hours so that customers can receive in-store assistance from 9 a.m. through 6 p.m. weekdays.
Mediacom’s new customer service center will occupy retail space at the Shops at Scott shopping area on the south side of Scott Road., west of Route 215. The new customer center is approximately 6 miles south of the building Mediacom occupied on Sun City Boulevard for many years.
Mediacom Senior Area Operations Director Marla Bowen said the new center offers a more convenient location, more room for parking and significantly larger space to house a modern, technology-focused showroom where customers can test-drive products. Digital screens throughout the store will demonstrate how to seamlessly combine streaming services with TV subscriptions and connect smart home devices to home Wi-Fi networks.
“We’re transforming the experience customers receive when they come to our retail store for information and service,” Bowen said. “We’re proud to serve Menifee and other southern California communities, and our service commitment is affirmed by our investment in a new customer center and expanded staffing that now includes new office hours.”
Bowen explained that after Friday, the walk-in service counter at the old office will no longer be used and the new retail location is where customers will go to exchange equipment, pay a bill or get information. Mediacom will not continue to use its older building on Sun City Boulvard.
Mediacom Communications Corporation is the fifth largest cable operator in the United States and the leading gigabit broadband provider to smaller markets primarily in the Midwest and Southeast. Through its fiber-rich network, Mediacom provides high-speed data, video and phone services to nearly 1.4 million households and businesses across 22 states. The company delivers scalable broadband solutions to commercial and public-sector customers of all sizes through Mediacom Business, and sells advertising and production services under the OnMedia brand. More information about Mediacom is available at www.mediacomcable.com.
Submitted by Mediacom Communications Corporation.