SoCalGas launches an update to the CARE customer assistance program

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LOS ANGELES – Southern California Gas Co. launched a campaign titled, “SoCalGas CAREs” for customers whose income may have recently changed due to COVID-19 or other reasons.

The campaign aims to let customers know of their eligibility to qualify for SoCalGas’ assistance program, California Alternate Rates for Energy or CARE, saving them 20% on their monthly natural gas bills. Over the next several weeks, SoCalGas will begin running both social media and television ads promoting the “SoCalGas CAREs” campaign.

The CARE program aids people in paying their utility bills by providing a 20% discount on monthly natural gas bills.

Customers who have become recently unemployed or who are currently facing financial hardship due to the coronavirus pandemic or for other reasons are encouraged to visit https://www.socalgas.com/care, complete the online application and find out instantly if they qualify. The CARE online application is available in English, Spanish, Chinese, Korean and Vietnamese.

Other customer assistance programs SoCalGas offers include a gas assistance fund and a medical baseline allowance.

For anyone who is having difficulty paying their gas bill, the gas assistance fund may be able to provide a one-time grant for the amount of the gas bill, not to exceed $100. Qualification for the Gas Assistance Fund is based on the yearly household income.

The gas assistance fund is a joint effort of SoCalGas and United Way of Greater Los Angeles. They work with nonprofit partner organizations throughout their service territory to administer the program.

The medical baseline allowance program provides additional natural gas at the lowest baseline rate for individuals with a serious health condition.

Qualify for the medical baseline allowance if a full-time member of the household has a life-threatening illness or a compromised immune system, is seriously disabled and requires more heat in winter due to a serious health condition or to prevent deterioration of the individual’s medical condition. Eligibility is based on medical condition only, not household income.

Visit https://www.socalgas.com/assistance for more information on how to qualify for these programs as well as how to apply.

SoCalGas understands it is a challenging time for all residents and wants to assure customers natural gas service will be there for their communities. SoCalGas will continue to make safety and emergency service appointments, including reports of suspected natural gas leaks, carbon monoxide checks, gas meter turn-ons, natural gas outage and pilot re-lights. And the utitility is continuing to perform work needed to safely and reliably maintain infrastructure so they can continue to provide customers with safe and essential energy services.

Service disconnections have been suspended until further notice. It means no customer will have their natural gas turned off due to non-payment. SoCalGas has also temporarily waived late fees for small business customers. As a reminder, SoCalGas never charges late fees for residential customers.

Additional information about SoCalGas’ response to COVID-19 is available online at https://www.socalgas.com/coronavirus.

Submitted by Southern California Gas Co.