Misleading mailers like this one were sent to many California residents falsely warning that their house warranty was expiring. Valley News/Courtesy photo
LOS ANGELES — Insurance Commissioner Ricardo Lara announced that an insurance company offering home warranties will refund Californians deceived by a misleading mailer sent to hundreds of thousands of consumers. An investigation by the California Department of Insurance found that Response Indemnity Company of California worked with an unlicensed marketing company that mailed a “final notice” to consumers falsely warning that their home warranty was expiring. Because of the Department’s action, Response Indemnity will allow consumers to cancel the home warranty and receive a refund if the consumer purchased the warranty because of the mailer.“This insurance company allowed fake marketing tactics to be used in order to garner more business and deceive consumers,” Lara said.
