EVMWD receives 2020 Customer Excellence Award 


LAKE ELSINORE – Elsinore Valley Municipal Water District was recognized by Infor, a global software company, for exceptional use of cloud technology.

“We are honored to receive the 2020 Customer Excellence Award from Infor,” Jim Ollerton, director of Information Technology, said. “Leveraging cloud technology has allowed us to serve our customers and employees better, and this recognition testifies to our staff’s diligence and innovation.”

Infor Customer Excellence Awards recognize organizations that utilize Infor applications to drive innovation and enhance business performance. Candidates are evaluated based upon depth of performance improvement, customer focus and satisfaction, quantifiable business benefits and technology use and innovation. EVMWD is honored alongside companies such as Michelin, Carrier and Christus Health from numerous industries worldwide.

EVMWD acted as a beta customer for the next-generation Infor Global HR Payroll system, seeking to improve employee productivity, redesign elements of the general ledger and redeploy IT staff to more strategic projects. EVMWD went live with the new system in January 2020 and has seen a 50-60% improvement in payroll processing time since its implementation. By removing 70% of payroll interfaces and supporting automated payroll functions, the Global HR Payroll system leads to significant time savings for management.

“By participating as a beta customer, EVMWD was able to save $550,000 on the Infor Global HR Payroll system,” Greg Thomas, EVMWD general manager, said. “Increasing the efficiency of our workforce through this software will bring additional savings for years to come.”

Because of this cloud technology, EVMWD has been able to support a partially remote workforce during the COVID-19 pandemic without any loss of productivity. Innovation in technology allows EVMWD to strategically manage district resources and provide excellent service to customers – one of the district’s greatest goals.

EVMWD provides service to more than 155,000 water and wastewater customers in a 97-square-mile area in western Riverside County. The district is a sub-agency of the Western Municipal Water District and a member agency of the Metropolitan Water District of Southern California. Visit the EVMWD website at http://www.evmwd.com for additional information.

Submitted by Elsinore Valley Municipal Water District.